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In March 2025 a well‑known UK holiday operator, often marketed as Jetline Travel, shut its doors overnight. About 5,000 people who had booked Christmas or summer trips suddenly found their plans ripped away. The company’s ATOL protection was revoked, meaning the usual safety net for refunds vanished as quickly as the bookings did.
Customers are now stuck navigating a maze of emails, phone calls, and unclear refund timelines. The fallout isn’t just about lost money – it’s the stress of re‑booking flights, hotels, and activities on short notice. If you’ve booked with a similar provider, now’s the time to check your booking status and see if any protection is still in place.
Travel can be unpredictable, but a few simple steps can keep you covered. First, always verify that your tour operator or airline holds a valid ATOL (Air Travel Organiser’s Licence) or its equivalent if you’re booking abroad. This licence guarantees your money back or a replacement flight if the company collapses.
Second, consider travel insurance that covers cancellation and supplier failure. Look for policies that specifically mention “supplier insolvency” – not all insurance does. It might add a small extra cost, but it’s a safety net worth the peace of mind.
Third, keep all your booking confirmations, receipts, and email threads in one folder. When a problem erupts, you’ll have every detail at your fingertips, speeding up any claim you need to make.
Finally, stay informed. Follow reliable news sources, subscribe to travel alerts, and join online forums where fellow travelers share updates. A quick heads‑up can save you from a similar surprise.
Whether you’re planning a festive break or a summer adventure, treating your travel like a small project pays off. Check licences, grab insurance, and keep records – that’s the recipe for a hassle‑free holiday.
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